We know what makes a good holiday

Office Manager – One year Maternity Cover

The Role

A fantastic opportunity for someone looking for a very interesting, flexible and varied role working for a Lake District based holiday letting business.

This is a multifaceted role that will involve: overseeing the day to day running of two small but perfectly formed offices, being a key contact for existing and potential new property owners (proactively generating leads by networking and building brand awareness), dealing with enquiries from guests and helping with any queries that may arise, helping to deliver our marketing strategy, all whilst empowering the team to deliver the high level of service our customers expect from us. If you love property, the Lake District and people then this is the perfect job for you.

The Business

Good Life Lake District Cottages is an up and coming holiday letting agency historically based in Elterwater and recently having opened an office in Windermere. We are a family business, with a number of holiday cottage brands across the UK; these sit under our overarching name “The Original Cottage Company” – see www.originalcottages.co.uk for more info.

Our success is based on simple propositions:

  • offering a first class service to both our homeowners and customers.
  • being locally based and thereby having unrivalled knowledge of our area, our homeowners and our properties.
  • offering high quality properties.
  • ‘going the extra mile’ to make our customer’s holiday memorable ones.

Through achieving these propositions, our vision is quite simply to be the best in our business in the Lakes.

The Ideal Candidate

 Whilst direct experience isn’t essential, you will need a passion for property and the Lake District and be able to demonstrate experience in managing a team, with sales expertise and office/administration skills essential; there is opportunity to be flexible and creative, as we’re always open to new ideas. You need to be comfortable being independent, using your initiative and making decisions. Our success is built on excellent customer service and reliability and therefore these are a must.

Managing a small team is a significant part of the role; monitoring performance, having regular catch-ups and steering the team to deliver excellent customer service is essential. Being the local point of contact to make decisions and handle escalations is something we need you to handle calmly and confidently.

Part of the role will involve meeting prospective owners and `selling’ The Good Life to them, so you will need to have an outgoing personality, be confident and persuasive with great interpersonal skills and able to adapt to individual personalities and customer expectations.

Our recruiting numbers are going from strength to strength and you will be expected to participate towards an annual recruitment target generating leads as well as utilising our existing database.

You will need to be computer literate with an eye for detail, a great telephone manner, good writing skills and enjoyment in talking to people from all walks of life are all important too. We don’t ask much do we?

As the role entails working in the South Lakes and the surrounding area, ideally this is where you should live!

A sense of humour and a can-do attitude is essential...

This role will primarily be based at our office in Elterwater but will include at least one day a week in the Windermere office and will also require some travel around the surrounding area; as such you will need a reliable car insured for business use. In addition to basic salary commensurate to experience, we offer a generous benefits package including pension contributions, and 22 days holiday and discounted cottage holidays.

The role requires flexibility of working days (being within the holiday industry working Saturdays is a common occurrence). We are reasonably flexible on the split of days as we are keen to get the right person to join our excellent team. This role is a maternity position based on a one year contract, with the possibility that this is extended as the business grows.

Closing Date – 24th July

For more details please contact Natalie Barker on 015394 37417

To apply please email your CV and covering letter to: n.barker@goodlifelakedistrictocttages.co.uk